Contact Us
Need help with a Neroventiss™ product, an existing order, shipping, tracking, a return, refund, payment, or another purchase-related matter? Our customer support team is here to help make your experience as straightforward as possible.
Questions About an Existing Order
When contacting us about an existing purchase, please include your order number and the email address used during checkout. Providing these details helps our team locate and review your order more efficiently.
Damaged, Defective, Incomplete, or Incorrect Orders
If your pet furniture or another item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer support team promptly.
To help us review the issue efficiently, please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos of the product, packaging, or damaged area where appropriate.
Once the matter has been reviewed, our support team will provide the appropriate next steps in accordance with our applicable store policies.
Before Returning an Item
Please contact our customer support team before sending merchandise back.
Our registered company address is not necessarily the designated return warehouse. After a return request is reviewed and approved, customer support will provide the applicable return instructions and return destination.
Questions About Our Pet Furniture
If you have a question about a Neroventiss™ pet bed, cat retreat, feeding station, storage-integrated piece, or other pet furniture, please contact us before ordering. Our team can help clarify available product information, dimensions, usage details, or other questions shown on the applicable product page.
Response Time
We aim to respond to customer inquiries within 1–2 business days. Matters requiring additional review with a carrier, payment provider, fulfillment partner, or other relevant service provider may require additional time.
Business & Contact Information
China Standard Time (UTC+8)
Here when you need us.
From choosing furniture for your pet to questions after delivery, our customer care team is here to help make the Neroventiss™ experience clear and uncomplicated.