Neroventiss™ focuses on thoughtfully selected pet furniture designed to complement modern homes. Our collection includes pet beds, cat retreats, feeding furniture, and other furniture created for everyday life with pets.

Review the dimensions listed on the individual product page and compare them with your pet's size, preferred sleeping or resting position, and the space available in your home.

For beds and enclosed retreats, allowing some additional room for comfortable movement can help create a more relaxed fit.

Suitability depends on the individual product, dimensions, construction, and intended use. Please review the applicable product page before purchasing to make sure the piece is appropriate for your pet.

We aim to represent our products as accurately as reasonably possible. Minor differences in color, grain, texture, stitching, or surface appearance may occur because of materials, production variation, lighting, and screen settings.

Assembly requirements vary by item. Some pieces may arrive ready to use, while others may require simple assembly. Please refer to the product information and any instructions supplied with your order.

Consider the overall dimensions, bowl position, your pet's size, and the location where the feeding station will be used. Product-specific measurements should always be reviewed before ordering.

Cleaning requirements vary according to the materials used in each product. Follow any product-specific care instructions provided and avoid harsh cleaners unless they are suitable for the applicable material.

This depends on the individual design. Where a cover, cushion, or insert is removable or washable, the relevant information should be shown on the applicable product page or care label.

Place furniture on a stable and appropriate surface. Many pets enjoy quieter areas where they can relax while still remaining connected to household activity.

Pets may need time to become familiar with a new bed, retreat, or piece of furniture. Allow your pet to explore the item naturally. Placing it in a familiar location or adding a familiar blanket may help make the new space more inviting.

Order confirmation information is generally sent to the email address entered during checkout. Please make sure your contact details are correct when placing your order.

Available delivery methods and any applicable shipping charges are shown during checkout according to the products in your order and your delivery destination.

When tracking is available for your shipment, the relevant information is generally sent to the email address associated with your order after dispatch.

Please contact service@neroventiss.com and include your order number. Our customer support team can review the available shipment information and advise you on the appropriate next step.

Check the delivery area, household members, reception area, mailbox, neighbors, and any safe location where the carrier may have placed the shipment.

If you still cannot locate it, contact our support team with your order number so the available delivery information can be reviewed.

Please contact us as soon as possible if you need to request a change or cancellation. We will review the request where possible, although changes may no longer be available once processing or fulfillment has begun.

Contact service@neroventiss.com with your order number, the item involved, the reason for your request, and any relevant supporting information.

Please contact our customer support team before returning merchandise.

Our registered business address is not automatically the designated return warehouse. After an applicable return request has been reviewed, customer support will provide the appropriate return instructions and destination.

Please contact us promptly with your order number, a description of the issue, and clear photographs or videos where appropriate. Our customer support team will review the information provided and advise you of the applicable next steps.

Email: service@neroventiss.com

Phone: +86 176 6305 6998

Customer service hours are 8:00 AM – 10:00 PM, China Standard Time (UTC+8).