Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the eligibility requirements described in this policy.

To remain within the return period, please contact Neroventiss™ customer support before the 30-day period expires.

The return period does not limit any rights that cannot lawfully be restricted under applicable consumer law.

Before sending any merchandise back, please email service@neroventiss.com.

To help us review your request efficiently, please provide:

• Your order number.
• The name or description of the product involved.
• The reason for the return.
• Clear photographs or videos where relevant.
• For damaged or incorrect shipments, photographs of the product, exterior packaging, and shipping label where available.
• For furniture with multiple components, identify any missing or affected part.

Customer support will review the request and provide the applicable return instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally:

• Be unused and in its original condition.
• Be clean and free from pet hair, strong odors, stains, scratches, bite marks, or other signs of use.
• Include all original parts, hardware, accessories, cushions, inserts, instructions, and other included materials.
• Be returned in the original protective packaging where reasonably possible.
• Not be intentionally altered, modified, or damaged.
• Be accompanied by sufficient order information to identify the purchase.

Opening the shipping package for reasonable inspection does not automatically make a product ineligible for return, provided the item otherwise remains in returnable condition.

Because many Neroventiss™ products are intended for close contact with pets, hygiene and product condition are important when reviewing preference-based returns.

A pet bed, cushion, fabric insert, enclosed cat retreat, or similar soft furnishing that has been substantially used by a pet may not qualify for a preference-based return if it contains pet hair, odors, stains, bodily fluids, chewing damage, scratching damage, or another condition that prevents reasonable resale.

Some Neroventiss™ cat furniture, feeding furniture, elevated stands, or other furniture may require assembly.

For preference-based returns, furniture should be handled carefully during inspection and should not contain unnecessary assembly damage, stripped hardware, drilled alterations, scratches, structural modifications, or other damage caused after delivery.

If assembly reveals a missing component, manufacturing issue, or other apparent product problem, please stop assembly where practical and contact customer support with photographs of the issue.

Depending on the product, minor variations may occur in fabric texture, stitching, shade, wood-like finish, grain, cushion shape, surface detail, dimensions, or other material characteristics.

If you simply prefer a different color, texture, size, style, or appearance after receiving an otherwise conforming product, the request will generally be treated as a preference-based return.

After an eligible return request has been reviewed and approved, customer support will provide the appropriate return destination and instructions.

Unauthorized returns or parcels sent to an incorrect location, the registered business address, or another destination not provided by customer support may be delayed, rejected, lost, or otherwise unable to be processed.

Certain products may not qualify for preference-based returns because of customization, hygiene, product condition, safety, or another legitimate reason. These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as final sale or non-returnable before purchase.
• Pet bedding, fabric components, or similar items showing substantial pet use, contamination, or hygiene-related condition issues.
• Products materially altered, misused, damaged, or modified after delivery for reasons unrelated to an original product issue.
• Furniture returned with missing components, hardware, cushions, accessories, or other included parts.
• Products in a condition that prevents reasonable inspection or resale.

These limitations do not exclude rights or remedies that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact us as soon as reasonably possible.

Include your order number, a clear description of the issue, and relevant photographs or videos showing the product, affected area, packaging, and shipping label where appropriate.

If the product is a multi-piece furniture item, please identify any missing component, hardware, cushion, panel, bowl, stand, or accessory.

After the matter has been reviewed and confirmed, we will provide an appropriate resolution in accordance with the circumstances and applicable rights.

Preference-based returns: when a return results from a change of mind, size preference, style preference, color preference, customer selection, or another reason not attributable to Neroventiss™, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: if we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide the applicable resolution without requiring the customer to bear additional costs caused by that confirmed error.

Original shipping charges are generally not refundable for preference-based returns, except where required by applicable law or where otherwise approved as part of a resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable and trackable shipping service and retain the shipping receipt and tracking information until the return has been completed.

Where practical, furniture should be disassembled carefully and packaged securely to reduce the risk of damage during return transit.

Neroventiss™ cannot guarantee receipt of a return package sent without tracking or sent to an address other than the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return requirements have been satisfied.

Once the return has been received, reviewed, and approved, the eligible refund will generally be initiated to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after a refund has been issued.

Approved refunds are normally issued to the original payment method used for the applicable order.

If the original payment method cannot accept a refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, return shipping costs, order status, and the nature of an issue, a replacement, refund, partial refund, missing-part shipment, or another reasonable resolution may be offered where appropriate.

Exchange availability depends on current inventory, product availability, item size, color, model, and fulfillment location.

For furniture with a confirmed missing or damaged component, we may determine that sending a replacement component is more appropriate than returning the entire item.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order has been placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed once processing, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return, refund, and customer-service procedures.

Nothing in this policy is intended to exclude, restrict, or replace rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.